Hotel Performance
Research & Training Services
Research & Training Services
WE OFFER COMPREHENSIVE SOLUTIONS
Leadership Recruitment
Recruitment for General Managers, Director of Sales or other Key Leadership positions. HPS will interview and provide you with only the “qualified” candidates for your approval! This will save you time and money, let’s us leverage our years of experience in finding the right person for you!
Industry Benchmark
We base our industry benchmark reports on thousands of consumer surveys. Our team will compare your business processes and performance metrics to industry bests.
Mystery Shopping
Hospitality Performance Services uses unbiased third-party shoppers to gather actionable data for you.
Call Center Review
We evaluate your call center on 98 best practices and recommend the necessary improvements.
Social Media Research
Hospitality Performance Services offers social media benchmarking and shopper experience assessment.
Customer Studies
You will receive a complete ranked and prioritized list of your customers’ wants and needs.
Analysis & Strategy
Our experts are skilled with a variety of types of statistical analyses. Bases on our analysis, we will put together a strategy to improve overall performance.
Lifetime Value Analysis
Hospitality Performance Services analyzes your data to identify your most valuable customers.
Competitor Benchmark
Find out how you compare to direct competitors and industry leaders. We will find out where you stand in order to get you to your desired end point.
SUCCESS IS ON THE HORIZON
