SERVICES

Hotel Performance
Research & Training Services

WE OFFER COMPREHENSIVE SOLUTIONS

Leadership Recruitment

Recruitment for General Managers, Director of Sales or other Key Leadership positions. HPS will interview and provide you with only the “qualified” candidates for your approval! This will save you time and money, let’s us leverage our years of experience in finding the right person for you!

Industry Benchmark

We base our industry benchmark reports on thousands of consumer surveys. Our team will compare your business processes and performance metrics to industry bests.

Mystery Shopping

Hospitality Performance Services uses unbiased third-party shoppers to gather actionable data for you.

Call Center Review

We evaluate your call center on 98 best practices and recommend the necessary improvements.

Social Media Research

Hospitality Performance Services offers social media benchmarking and shopper experience assessment.

Customer Studies

You will receive a complete ranked and prioritized list of your customers’ wants and needs.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses. Bases on our analysis, we will put together a strategy to improve overall performance.